Missed-call text-back — set it up in under a minute
Automatically send a text message to callers when you miss their call, using the same line they called.
When you miss a call, your dashboard can automatically send a text message to the caller from the same line they used to call you. You can enable this feature from a single card on the Automations page. No workflow setup is required.
What the caller receives: A text message from the line they called, approximately one minute after the missed call. For example: "Hi, sorry we missed your call! How can we help?"
The caller's reply appears in Conversations, just like any other incoming message.
When you miss a call, your dashboard can automatically send a text message to the caller from the same line they used to call you. You can enable this feature from a single card on the Automations page. No workflow setup is required.
What the caller receives: A text message from the line they called, approximately one minute after the missed call. For example: "Hi, sorry we missed your call! How can we help?"
The caller's reply appears in Conversations, just like any other incoming message.
Before You Start
- A phone, iMessage, or WhatsApp line connected to your workspace.
- Select the required workspace from the sidebar. Each workspace has its own missed-call text-back settings.
Step 1 — Open the Settings Card
- From the sidebar, click Automations.
- On the Workflows tab, locate Missed-call text-back at the top.
- Click Settings.
Step 2 — Select the Lines and Customize the Message
- Lines: Keep All lines selected to enable text-back for every connected line, or select specific lines.
- Message: Customize the message sent to missed callers. Click Preview to see how it will appear to the caller.
- Timing: Review the following settings:
- Send after: Defaults to 1 minute.
- Text the same caller at most once every: Defaults to 24 hours.
- Don't send if you called or texted them back first: Keep this option enabled to prevent unnecessary follow-up messages.
Step 3 — Optional: Set a Different Message Outside Opening Hours
Enable Different message outside opening hours, configure your working days and hours, and customize the Outside-hours message.
Calls received outside your configured opening hours will receive this alternative message immediately.
Calls received outside your configured opening hours will receive this alternative message immediately.
Step 4 — Save and Enable Text-Back
Click Save and turn on to activate the feature.
The switch on the card will turn on, and the card will display the number of missed calls and text messages sent during the last 7 days.
To pause the feature, simply turn the switch off. Your existing settings will be saved.
The switch on the card will turn on, and the card will display the number of missed calls and text messages sent during the last 7 days.
To pause the feature, simply turn the switch off. Your existing settings will be saved.
Troubleshooting
What You See |
|
| No Missed-call text-back card | Only the account owner can configure this feature. Ask them to enable it. |
| The card displays Customized | Someone has modified the text-back settings through the workflow builder. Click Open in builder to manage the configuration there. |
| Night callers receive text messages in the morning | Queue working hours are enabled on the line, so messages are queued until those hours begin. |
| AI follow-up | This option is optional. It enables the AI agent to respond to the caller's reply. It requires Premium and costs 1 credit per AI reply. |