Setting Up Your Android Device with MyCRMSIM SMS Gateway
This guide walks you through installing and setting up the myCRMSIM Android app so you can send and receive SMS messages through your connected CRM.
⚠️ Important: Disable RCS when using the myCRMSIM smsgateway app for SMS. Incoming RCS messages cannot be received by the app. Turning off RCS ensures messages fall back to SMS and sync correctly with myCRMSIM and your CRM.
✅ Prerequisites
Before starting, ensure:
- Your HighLevel account is already connected to the myCRMSIM dashboard.
- Your sub-account has been added.
- You have access to your Android device.
- Your HighLevel account is already connected to the myCRMSIM dashboard.
- Your sub-account has been added.
- You have access to your Android device.
🧩 Step 1: Disable Play Protect (IMPORTANT)
⚠️ This is critical — the app may NOT install or function correctly if Play Protect is enabled.
1. Open Google Play Store.
2. Tap your profile icon (top right).
3. Go to Play Protect.
4. Turn OFF all Play Protect settings.
📌 Always keep this OFF when installing or updating the app.
1. Open Google Play Store.
2. Tap your profile icon (top right).
3. Go to Play Protect.
4. Turn OFF all Play Protect settings.
📌 Always keep this OFF when installing or updating the app.
Step 2: Turn Off RCS on Android (IMPORTANT)
Option 1: Google Messages
- Open the Google Messages app.
- Tap your profile picture in the top-right corner.
- Select Messages settings.
- Tap General.
- Tap RCS chats.
- Turn RCS chats OFF.
- Confirm by selecting Turn off if prompted.
Option 2: Samsung Messages
- Open the Samsung Messages app.
- Tap the three-dot menu (⋮) in the top-right corner.
- Select Settings.
- Tap Chat settings or Advanced messaging.
- Turn Chat features / RCS OFF.
⚠️ Important for myCRMSIM
After turning off RCS, make sure the device is using SMS/MMS for messaging. This helps prevent messages from being sent through RCS when using the SMS functionality through myCRMSIM.
🌐 Step 3: Download the App (APK File)
1. Open Chrome on your Android device.
2. Enter the following URL: `https://get.mysmsgateway.app`
3. Download the APK file.
📌 If prompted, allow downloads from your browser.
2. Enter the following URL: `https://get.mysmsgateway.app`
3. Download the APK file.
📌 If prompted, allow downloads from your browser.
📂 Step 4: Install the App
1. Open the downloaded file.
- If it doesn't pop up, go to Files > Downloads.
2. Tap the APK file.
3. Tap Install.
- If it doesn't pop up, go to Files > Downloads.
2. Tap the APK file.
3. Tap Install.
📲 Step 5: Open the App & Create Shortcut
1. Swipe up to view apps.
2. Find the installed app.
3. (Optional) Long press → Drag to home screen.
2. Find the installed app.
3. (Optional) Long press → Drag to home screen.
🔐 Step 6: Allow ALL Permissions
⚠️ This step is essential for the app to work properly.
When opening the app, tap Allow for ALL permission requests:
- SMS
- Phone
- Call logs
- Contacts
- Background activity
📌 The app MUST be allowed to run in the background at all times.
When opening the app, tap Allow for ALL permission requests:
- SMS
- Phone
- Call logs
- Contacts
- Background activity
- Disable Battery Optimisation
📌 The app MUST be allowed to run in the background at all times.
⚙️ Step 7: Enable Required Settings
6.1 Allow Restricted Settings
1. Go to Settings.
2. Tap Apps.
3. Find the myCRMSIM app.
4. Tap the 3 dots (top right).
5. Select Allow Restricted Settings.
2. Tap Apps.
3. Find the myCRMSIM app.
4. Tap the 3 dots (top right).
5. Select Allow Restricted Settings.
6.2 Disable App Pausing
1. In app settings, turn OFF:
- Pause app activity if unused.
📌 This ensures the app stays active and continues sending messages.
- Pause app activity if unused.
📌 This ensures the app stays active and continues sending messages.
🔄 Step 8: Log In via QR Code
1. Open the app.
2. Scan QR Code or enter the token to Login
2. Scan QR Code or enter the token to Login
🔗 Step 9: Connect Device in Dashboard
1. Go to Devices > Android Devices.
2. Click Add New Device.
- Name your device.
- Save.
2. Click Add New Device.
3. Scan QR Code or enter the token to Login
- A QR code is displayed on screen — open the myCRMSIM app on your Android device and scan this QR code to log in.
- Alternatively, you can copy the Token shown below the QR code and use it to log in manually.
- Name your device.
- Save.
Step 10: Open the SIM Assignment
- Go to Subaccount SIM from the myCRMSIM dashboard.
- Find the sub-account you want to configure.
- In the SIM Card column, click the orange (+) button.
Step 11: Assign a Default SIM to the Sub-Account
At the top of the Assign SIMs modal, you will see the Workspace SIM field.
This is the default SIM for the sub-account.
This is the default SIM for the sub-account.
- Click the Workspace SIM dropdown.
- Select the SIM you want to use as the default SIM.
- This SIM will be used for sending SMS from the sub-account by default.
- The default SIM is available to all users in the sub-account, unless a specific SIM is assigned to an individual user.
Note: Assigning a Workspace SIM does not mean the SIM is limited to one user. It acts as the default SIM for the entire sub-account.
Step 12: Assign SIMs to specific and Multiple Users
You can assign different SIMs to multiple users within the same sub-account.
For example:
For example:
- User 1 → SIM 1
- User 2 → SIM 2
- User 3 → SIM 3
- Open the Assign SIMs modal.
- Click Assign new SIM.
- Select the first user and SIM.
- Click Assign.
- Repeat the same process for each additional user.
Note: If a user does not have a specific SIM assigned, the Workspace SIM will remain the default SIM for that user.
Step 13: Default SIM vs. User-Specific SIM
There are two types of SIM assignments:
Workspace SIM
Workspace SIM
- Assigned at the top of the modal.
- Acts as the default SIM for the entire sub-account.
- Can be used by all users who do not have a specific SIM assigned.
- Assigned to a specific user.
- Allows different users to use different SIMs.
- Overrides the default Workspace SIM for that user.
Suppose a sub-account has three users:
- Workspace SIM: Jazz SIM
- User A: Jazz SIM
- User B: Zong SIM
- User C: No specific SIM
- User A → Jazz SIM because it is specifically assigned.
- User B → Zong SIM because it is specifically assigned.
- User C → Workspace Jazz SIM because no specific SIM is assigned.
Step 14: Set Up Message Routing
After assigning the SIM, open Message Routing for the sub-account.
Make sure SMS is selected if you want the assigned SIM to be used for SMS messaging.
You can configure the priority order based on your preferred messaging channels.
For example:
Make sure SMS is selected if you want the assigned SIM to be used for SMS messaging.
You can configure the priority order based on your preferred messaging channels.
For example:
- Primary – WhatsApp
- Fallback 1 – iMessage
- Fallback 2 – SMS
- Fallback 3 – Optional
- Last – Optional
💬 Step 15: Set App as Default SMS App
⚠️ VERY IMPORTANT
1. Go to phone Settings.
2. Find Default Apps.
3. Set SMS Gateway app as the Default SMS app.
📌 This prevents issues with Google Messages (RCS conflicts).
1. Go to phone Settings.
2. Find Default Apps.
3. Set SMS Gateway app as the Default SMS app.
📌 This prevents issues with Google Messages (RCS conflicts).
📶 Step 16: Final App Settings
Inside the app, ensure:
- ✅ Keep Alive in Background = ON
- ✅ Sync Received = ON
📌 If using Dual SIM, select the correct SIM for sending messages.
- ✅ Keep Alive in Background = ON
- ✅ Sync Received = ON
📌 If using Dual SIM, select the correct SIM for sending messages.
🧪 Step 17: Test Messaging
1. Send a test message from your CRM.
2. Confirm:
- Message sends successfully ✅
- Reply is received ✅
2. Confirm:
- Message sends successfully ✅
- Reply is received ✅
🔍 Troubleshooting
If messages are NOT sending, check the following:
| Issue | Fix |
| Play Protect is ON | Turn OFF |
| RCS Chat Features | Turn OFF |
| Permissions missing | Allow ALL |
| App paused | Disable pause setting |
| Not default SMS app | Set it as default |
| Device not assigned | Check dashboard |
| Device not assigned | Check dashboard |
📊 Dashboard Monitoring
In your dashboard, check:
- Device status (Active)
- Battery level
- Connection (Wi-Fi / Mobile)
- Permissions status
- Last ping
📌 Any errors here may indicate setup issues.
- Device status (Active)
- Battery level
- Connection (Wi-Fi / Mobile)
- Permissions status
- Last ping
📌 Any errors here may indicate setup issues.
💡 Pro Tips
- Always keep the app running in the background.
- Do NOT close or optimise the app.
- Use the app for ALL messaging (not your native SMS app).
- For automation, install the **Missed Call Text Back workflow** from the support centre.
- Do NOT close or optimise the app.
- Use the app for ALL messaging (not your native SMS app).
- For automation, install the **Missed Call Text Back workflow** from the support centre.
Start Texting! 💬
We also recommend that you install the myCRMSIM snapshot on any sub-account to ensure that Stop on Response / DND is working to stay compliant, as well as utilising other features made for myCRMSIM to operate efficiently.