What features do and do not work in HL For iMessage?
Please see the comprehensive list of features and how iMessage functions in HL and myCRMSIM.
In most cases, functionality is just as normal, but in some cases, we have provided a custom snapshot for you to install in order to use some of the features, such as missed call text back.
| iMessage Action | Send Success / Fail | Respond and Receive | Notes |
| Single SMS from contact page | Success | Success | Send and receive from universal inbox |
| Workflow send text | Success | Success | Send and respond to SMS from workflow automation |
| Mass SMS | Success | Success | You should send more than 1 SMS within seconds. |
| Missed call text back | Success | Success | It send, respond and receive Missed call text back msg. |
| Chat Widget | Success | Success | Send and receive messages through chat widget |
| Send Emojis in text | Success | Success | Use of emojis in text |
| Send Emoji in Workflow | Success | Success | Use of emojis in workflows |
| Like or heart responses | Success | Success | Reacting to messages with 👍🏻 or ❤️. |
| Overseas messaging | Success | Success | Will work as long as carrier supports overseas SMS |
| Queued Messages (offline mode) | Success | Failed | Receiving does not work by design, this was done to avoid overloading the system. |
| Google Review | Success | Success | Please install our snapshot to ensure that you comply with Stop on response |
| Stop / Unsubscribe | Success | Success | Please install our snapshot to ensure that you comply with Stop on response |
| MMS attachment image | Success | Success - must download to view | Can Send and receive MMS appears in the phone inbox and also received into HL. |
| MMS attachment video | Success | Success - must download to view | Can Send and receive MMS appears in the phone inbox and also received into HL. |
| MMS image in workflow | Success | Success - must download to view | Can Send and receive MMS appears in the phone inbox and also received into HL. |
| MMS video in workflow | Success | Success - must download to view | Can Send and receive MMS appears in the phone inbox and also received into HL. |
| Internal AI Chatbot | Success | Success | The built in HL chatbot does work but we recommend using the provided myCRMBOT that comes with your account |
| Internal SMS notification | Success | Success | Send and respond to SMS from workflow automation |
| iMessage bubble effects, including Invisible Ink | Success | Success | The CRM/contact page, workflow actions, or only from Apple Messages. |
| iMessage bubble effects, including Invisible Ink | Success | Success | The CRM/contact page, workflow actions, or only from Apple Messages. |
| iMessage full-screen effects, including Confetti and Fireworks | Success | Success | The behavior differs between manual sends and workflows. |
| iPhone | Call Success / Fail | Respond and Receive |
| Calls inbound | Success | Success |
| Calls outbound | Success | Success |
| iPhone Calls | Send Success / Fail | Respond and Receive |
| Twilio / Lead Connector | Success | Success |
iMessage reactions and workflow triggers
Tapbacks, such as a heart, thumbs-up, or other reaction, are reactions attached to an existing iMessage. They are not the same as a new typed inbound message.A Tapback may be visible in the conversation without satisfying a New Inbound Message or Customer Reply workflow trigger. If a workflow requires a typed response, ask the contact to send a normal text reply instead of relying on a Tapback.