Can I make phone calls as well as send text messages with myCRMSIM?
Yes — you can make phone calls with myCRMSIM. You can send text messages and make calls with the same account, and in most cases you can even use the same number you text from. There are several calling options available today — Android, iMessage, WhatsApp and landline — and you can mix them with Call Routing, so a call that cannot be connected moves to the next line you have approved.
1. Android Calling — make calls directly through your myCRMSIM dashboard
Android Calling lets you make and receive calls through a connected Android gateway phone, while managing the call from your myCRMSIM dashboard. The call is placed through the phone's SIM card, the person you are calling sees the gateway phone's real number, and every call is logged in your CRM.
There are two ways to use Android Calling:
Open a contact in your dashboard and click Call. The gateway phone bridges the call so you can speak through your computer's browser — no handset needed. Browser calling is currently available for gateway phones with US or Australian numbers; support for additional countries may be introduced later.
The mySMSGateway / myCRMSIM Gateway app becomes your phone's default Phone app. It provides a dedicated calling interface with a keypad, recent calls, and a bar that lets you return to an ongoing call. You can make and receive calls directly on the handset, and the calls are logged in your CRM.
There are two ways to use Android Calling:
Open a contact in your dashboard and click Call. The gateway phone bridges the call so you can speak through your computer's browser — no handset needed. Browser calling is currently available for gateway phones with US or Australian numbers; support for additional countries may be introduced later.
The mySMSGateway / myCRMSIM Gateway app becomes your phone's default Phone app. It provides a dedicated calling interface with a keypad, recent calls, and a bar that lets you return to an ongoing call. You can make and receive calls directly on the handset, and the calls are logged in your CRM.
If browser calling is switched off, clicking Call on a contact still places the call through the gateway phone — you simply speak through the phone's handset instead of the browser.
👉 Full setup guide: Android Calling Setup – myCRMSIM
2. iMessage Calling — make calls through your myCRMSIM dashboard with FaceTime
If you have a Mac connected as an iMessage device, you can call contacts directly from their profile in the dashboard using Call via FaceTime. The call is placed by the connected Mac, and myCRMSIM shows the active call in two places:
- A native macOS FaceTime / Phone notification on the Mac, where you can mute, open the keypad or end the call
- A floating Active Call widget in the bottom-right corner of your dashboard, showing the contact name, call duration, mute and end-call buttons
Full setup guide: iMessage Calling Guide (myCRMSIM)
3. WhatsApp Calling — make calls through your myCRMSIM
WhatsApp Calling lets you place calls to a contact's WhatsApp straight from your myCRMSIM dashboard, with the call audio in your browser. The call rings on the contact's WhatsApp, so they see it as a WhatsApp call, and every call is logged in your CRM. You can even add WhatsApp as a backup line for your other calls with Call Routing.
WhatsApp Calling runs on our calling servers, so there is no app to install and no QR code to scan. When you switch calling on for a number, the number moves to a calling server and reconnects by itself. Because the move takes a moment, sending and receiving on that number pause until it is done.
WhatsApp Calling runs on our calling servers, so there is no app to install and no QR code to scan. When you switch calling on for a number, the number moves to a calling server and reconnects by itself. Because the move takes a moment, sending and receiving on that number pause until it is done.
Full setup guide: WhatsApp Calling Setup – myCRMSIM
4. Landline calling through Twilio / Lead Connector
You can still connect a landline number through Twilio / Lead Connector to make and receive calls, and run your SMS through myCRMSIM at the same time — so your calling and texting work together seamlessly, including missed-call text back on the landline.
👉 Setup guide: How to add a landline for calling?
5. Display your existing number as your Caller ID (Verified Caller ID through Hello)
If you use myCRMSIM for SMS but make your calls through another system, you can use the Verified Caller ID feature through Hello to make calls via Twilio while displaying your existing phone number as the caller ID. In practice, this means the person you are calling sees the same number you send your text messages from — even though the call itself is placed through Twilio — so your business always appears as one consistent, familiar number instead of a random one.
This is ideal when you want to keep the number your customers already recognise, without changing how your SMS is set up.
Important: a verified caller ID applies to outbound calls only. Incoming calls still ring the phone that owns that number. If you need both inbound and outbound calling from a single number, you will need to purchase a number from your calling provider.
This is ideal when you want to keep the number your customers already recognise, without changing how your SMS is set up.
Important: a verified caller ID applies to outbound calls only. Incoming calls still ring the phone that owns that number. If you need both inbound and outbound calling from a single number, you will need to purchase a number from your calling provider.
Setup guide: How to Set Up Verified Caller ID
6. Call forwarding and missed-call text back
👉 Setup guides:
Quick answer
Yes, you can make calls with myCRMSIM.
- Android Calling — call directly from your dashboard through a connected Android gateway phone, either by clicking Call on a contact (browser calling) or using the Calls tab in the app.
- iMessage Calling — call contacts from their profile with Call via FaceTime through a connected Mac.
- WhatsApp Calling — call contacts from their profile over your connected WhatsApp number, with the call audio in your browser. Each call is logged as CALL over WhatsApp, and WhatsApp can also act as a backup line in Call Routing.
- Landline calling — connect a landline number through Twilio / Lead Connector.
- Verified Caller ID through Hello — make calls via Twilio while displaying your existing phone number as the caller ID.
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