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HighLevel Setup

Last Update 4 days ago

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Enable the mySMSgateway HL Devices Page

Purpose
Use this guide when the mySMSgateway option is missing from a HighLevel sub-account or when the mySMSgateway page opens but the Devices section is not visible.
The process has two separate parts:
  1. Install or reinstall the myCRMSIM app so the mySMSgateway option appears in the HighLevel sidebar.
  2. Enable device visibility in myCRMSIM so the Devices page and its connection tabs appear in HighLevel.
Important: Reinstalling the app makes the mySMSgateway menu available. The actual Devices page is enabled by turning on device visibility for the correct sub-account in myCRMSIM.
Step 1: Open the Required HighLevel Sub-Account
  1. Log in to the correct HighLevel Agency account.
  2. Open the specific sub-account where the device will be connected and used.
  3. Confirm the sub-account name before continuing.
Make sure all installation and visibility steps are completed for the same sub-account.
Step 2: Check for the mySMSgateway Option in the Sidebar
  1. Look at the HighLevel left sidebar.
  2. Find mySMSgateway.
  3. Click mySMSgateway to open the device connection page.
If the option is visible, continue to Step 4. If it is missing, follow Step 3.
Step 3: Make the mySMSgateway Option Visible
  1. Open App Marketplace from the HighLevel left sidebar.
  2. Go to Installed Apps.
  3. Find:
    myCRMSIM - SMS, iMessage & WhatsApp
  4. Click the three-dot menu next to the app.
  5. Select Uninstall.
  6. After the uninstall is complete, search for:
    myCRMSIM - SMS, iMessage & WhatsApp
  7. Install the app again for the required HighLevel sub-account.
  8. Refresh the sub-account page.
  9. Confirm that mySMSgateway now appears in the left sidebar.
  10. Click mySMSgateway to continue.
Important: Reinstall the app in the exact sub-account where the device will be connected and used. Installing it in another sub-account will not enable the correct Devices page.


Step 4: Check the mySMSgateway Page
After clicking mySMSgateway, one of two screens may appear.
If the Devices Page Is Already Visible

Continue with the device connection setup using the available tabs.

If the Page Only Shows the Running Screen

The page may show a phone graphic with a green checkmark and the message:

mySMSGateway is running
If no device tabs are visible, device visibility must be enabled in myCRMSIM. Continue to Step 5.
Step 5: Enable the Devices Page from myCRMSIM
  1. Open the myCRMSIM Dashboard in a new browser tab:
    app.mycrmsim.com
  2. Open the sub-account/device management page:
    app.mycrmsim.com/app/subaccount_sim
  3. Find the same sub-account that is currently open in HighLevel.
  4. Locate the device visibility icon in that sub-account's row. It appears as a grey smartphone with a cogwheel.
  5. Hover over the icon and confirm that the following tooltip appears:
    Devices will show on this sub-account's mySMSGateway page.
  6. Click the grey smartphone/cogwheel icon.
  7. Confirm that the icon turns blue.
The blue icon indicates that device visibility is now enabled for the selected HighLevel sub-account.
Step 6: Refresh HighLevel and Open the Devices Page
  1. Return to the HighLevel tab.
  2. Open or return to mySMSgateway.
  3. Refresh the page.
  4. Wait for the page to reload.
The mySMSGateway is running screen should be replaced by the Devices interface.
The page should show:
  • The sub-account name.
  • The signed-in user's email address.
  • The access level, such as Admin access.
  • A DEVICES section.
  • The following tabs:
    • WhatsApp
    • iMessage
    • Android / SIM
The WhatsApp tab may be selected by default. If no WhatsApp number is connected, it may show:
  • No WhatsApp number is connected yet.
  • A blue Connect WhatsApp button.
At this point, the Devices page has been enabled successfully. You can now continue with the required device connection using the relevant tab.
What Each Step Does

Step

Purpose

Reinstall the myCRMSIM app

Makes the mySMSgateway option appear in the HighLevel sidebar.

Click mySMSgateway

Opens the device connection page.

Turn on the grey smartphone/cogwheel icon in myCRMSIM

Enables Devices visibility for the selected sub-account.

Confirm that the icon turns blue

Confirms that device visibility is active.

Refresh HighLevel

Loads the Devices page and its WhatsApp, iMessage, and Android / SIM tabs.

If the Devices Page Still Does Not Appear
  1. Confirm that the myCRMSIM app was installed in the correct HighLevel sub-account.
  2. Confirm that the myCRMSIM device-visibility icon is blue.
  3. Confirm that the HighLevel page is open for the same sub-account selected in myCRMSIM.
  4. Refresh the HighLevel page again.
  5. Sign out and sign back in if the mySMSGateway is running screen remains.
  6. Reopen mySMSgateway from the HighLevel sidebar.
  7. Confirm that the DEVICES section and its three tabs are now visible.
Final Confirmation
The setup is complete when:
  • mySMSgateway is visible in the HighLevel sidebar.
  • The myCRMSIM device-visibility icon is blue for the correct sub-account.
  • The HighLevel page shows the DEVICES section.
  • The WhatsApp, iMessage, and Android / SIM tabs are visible.
  • The Connect WhatsApp button is available when no WhatsApp number is connected.
 After completing this guide, continue with the relevant device-connection guide:
 

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