How to Connect Android Device from HighLevel

• Open the mySMSGateway integration in a HighLevel sub-account.
• Connect an Android device by scanning a QR code.
• Verify the connected Android device in myCRMSIM.
• Assign an Android SIM to the selected HighLevel sub-account.
• Verify that the SIM has been assigned to the correct sub-account.
• Confirm that the assigned SIM is automatically set as the Default SIM.
• Troubleshoot common device connection and SIM assignment issues.

• You have access to the required HighLevel Agency and sub-account.
• The mySMSGateway integration is available in the HighLevel sidebar.
• The Android phone is available and has an active SIM card.
• The Android phone has a stable internet connection.
• The mySMSGateway gateway application can be installed or opened on the Android phone.
• You have access to the myCRMSIM management portal.
• You know which SIM slot should be used for the selected sub-account.

Important: If the Android phone contains two SIM cards, identify which SIM should be used for the selected HighLevel sub-account before starting the setup.

Important: Do not close the connection window until the Android device has connected successfully.

1. Open the myCRMSIM Dashboard.
2. From the left-hand sidebar, click Devices.
3. Open the Android Devices tab.
4. Locate the Android device you just connected.
5. Confirm that the device appears in the device list.
6. Verify that the device status is Active.
7. Confirm that the available SIM slots are displayed.

• Device: SM-A085F
• Status: Active
• Slot 0: Jazz - jazz
• Slot 1: Jazz - jazz

Important: This step is only for verifying that the Android device has been successfully connected. Do not assign the SIM or set the Default SIM from the myCRMSIM Dashboard.

1. Go back to the required HighLevel sub-account.
2. Open mySMSGateway → Android / SIM.
3. Locate the connected Android device.
4. Identify the SIM slot that should be used for the current sub-account.
5. Click Use for this sub-account next to the required SIM.
6. Wait for the confirmation message.
7. Confirm that the SIM is now assigned to the current HighLevel sub-account.

Important: The SIM assignment must be performed from HighLevel using Use for this sub-account. No manual SIM assignment is required from the myCRMSIM Dashboard.

1. Open the myCRMSIM Dashboard.
2. From the left-hand sidebar, click Subaccount SIM.
3. Locate the HighLevel sub-account where the SIM was assigned.
4. Check the Connected SIM or SIM CARD column.
5. Confirm that the assigned SIM is displayed for the correct sub-account.
6. Confirm that the assigned SIM is marked as the Default SIM.

• The selected SIM is assigned to the HighLevel sub-account.
• The SIM assignment is reflected on the Subaccount SIM page in myCRMSIM.
• The assigned SIM is automatically set as the Default SIM.
• No additional Default SIM configuration is required from the myCRMSIM Dashboard.

Important: Do not manually change or assign the Default SIM from the myCRMSIM Dashboard as part of this setup process.

• The Android device appears under myCRMSIM → Devices → Android Devices.
• The device status is Active.
• The required SIM is available on the connected Android device.
• The required SIM has been assigned from HighLevel → mySMSGateway → Android / SIM.
• The assigned SIM appears under the correct sub-account in myCRMSIM → Subaccount SIM.
• The assigned SIM is shown as the Default SIM.
• The Android phone is connected to the internet.
• The gateway application is open and running on the Android phone.

An internal test message can be sent to confirm that messaging is working correctly before using the device for live communication.

1. Open App Marketplace → Installed Apps.
2. Confirm that myCRMSIM - SMS, iMessage & WhatsApp is installed.
3. Make sure it is installed for the correct sub-account.
4. If necessary, uninstall and reinstall the application.
5. Refresh the HighLevel sub-account page.
6. Check whether mySMSGateway is now visible.

1. Open the myCRMSIM Dashboard.
2. Go to Settings → Branding.
3. Locate HighLevel mySMSGateway Page.
4. Enable Show Devices.
5. Click Save All Changes.
6. Return to HighLevel.
7. Refresh the sub-account.
8. Open mySMSGateway again.

1. Wait a few moments for the connection window to load.
2. Refresh the mySMSGateway page.
3. Close and reopen the Connect Android device window.
4. Confirm that the Android phone has a stable internet connection.
5. Try connecting the device again.

1. Confirm that the QR code was scanned using the gateway application.
2. Check the Android phone's internet connection.
3. Make sure the gateway application is open.
4. Reopen the gateway application if necessary.
5. Try scanning the QR code again.
6. Keep the phone connected to the internet during the connection process.

1. Confirm that the Android phone is still connected to the internet.
2. Confirm that the gateway application is running.
3. Refresh the Android Devices page.
4. Wait briefly and check the device list again.
5. If the device still does not appear, reconnect the Android device from HighLevel.

1. Open HighLevel → mySMSGateway → Android / SIM.
2. Confirm that the correct Android device is displayed.
3. Confirm that the required SIM is detected on the Android phone.
4. Check that the Android phone is online.
5. Restart or reopen the gateway application.
6. Refresh the Android / SIM page.

1. Open HighLevel → mySMSGateway → Android / SIM.
2. Locate the connected Android device.
3. Identify the correct SIM slot.
4. Use the available assignment option for the correct SIM.
5. Verify the result under myCRMSIM → Subaccount SIM.

1. Confirm that the correct SIM was selected in HighLevel.
2. Wait briefly for the assignment to synchronize.
3. Refresh the Subaccount SIM page.
4. Confirm that you are checking the correct HighLevel sub-account.
5. If the SIM is still missing, return to HighLevel and verify the assignment again.

1. Confirm that Use for this sub-account was successfully completed in HighLevel.
2. Refresh the myCRMSIM → Subaccount SIM page.
3. Confirm that you are viewing the correct HighLevel sub-account.
4. Confirm that the assigned SIM is the expected SIM from the Android device.
5. Do not manually change the Default SIM from the myCRMSIM Dashboard as part of the normal setup flow.

• Keep the Android phone powered on.
• Keep the phone connected to a stable internet connection.
• Make sure the gateway application remains open and active.
• Check whether Android is restricting the application's background activity.
• Check whether Android is restricting the application's network access.
• Reopen the gateway application if the connection is lost.

1. Confirm that the Android device status is Active.
2. Confirm that the correct SIM is assigned to the sub-account.
3. Confirm that the SIM is shown as the Default SIM.
4. Confirm that the Android phone has an active internet connection.
5. Confirm that the gateway application is running.
6. Verify that the selected SIM can send messages directly from the Android phone.
7. Perform an internal test message before using the device for live messaging.

1. Open HighLevel → mySMSGateway → Android / SIM.
2. Click Connect Android device.
3. Scan the QR code using the Android gateway application.
4. Wait for the device to connect.
5. Open myCRMSIM → Devices → Android Devices.
6. Verify that the Android device is Active and that the SIM slots are displayed.
7. Return to HighLevel → mySMSGateway → Android / SIM.
8. Click Use for this sub-account next to the required SIM.
9. Open myCRMSIM → Subaccount SIM.
10. Verify that the SIM is assigned to the correct sub-account.
11. Confirm that the assigned SIM is automatically set as the Default SIM.
12. Verify that the Android phone and gateway application remain online and active.

Final Reminder: The SIM should be assigned from HighLevel using Use for this sub-account. You do not need to manually assign the SIM or configure the Default SIM from the myCRMSIM Dashboard.