How to Remove the myCRMSIM App Integration from your High Level Agency

This article guides you through the process of removing or disconnecting the MyCRMSIM SMS/MMS app integration from your HighLevel agency or selected sub-accounts. 

 ✅ When to Use This: 

• You want to disconnect the MyCRMSIM app from your entire agency. 
• You want to remove the integration from specific sub-accounts. 
• You're planning to switch agencies or clean up unused integrations. 

 🔧 Step-by-Step Instructions: 

1. Log into Your HighLevel Account 

• Ensure you are logged into your agency-level view in HighLevel. 

 2. Access the App Marketplace 

• Navigate to the "App Marketplace" from the left-hand menu. 
• Click on "Installed Apps". 

 3. Locate the MyCRMSIM SMS/MMS App 

• Look for the app named "MyCRMSIM SMS/MMS" in your list of installed apps. 

4. Initiate Uninstallation 

• Click on the "Uninstall" button. 
• Note: The first click will not remove the app immediately. 
• Click the three dots (more options) next to the app and select "Uninstall" again. 

5. Select Scope of Removal 

• You will be prompted to choose whether to: 
• Disconnect from the entire agency, or
  Remove from specific sub-accounts only. Select your preferred option by checking the relevant sub-accounts. 

6. Complete the Uninstallation 

• Click "Continue" to confirm and complete the removal. 

7. Verify Removal Refresh your HighLevel page. 

• You should now see the option to reintegrate the MyCRMSIM app if needed. 
• To reinstall, follow the integration install guide.