What Happens If Messages Fail?
Gary
Last Update sehari yang lalu
Sometimes messages may get stuck in Pending or Queued.
In order to clear or resend these messages you can go into the dashboard and manually process them to push them through or delete them.
*NOTE:
Pending = Message has been received from the CRM to our Gateway
Queued = Message has been sent from the Gateway to Mobile App on the phone
Messages that appear "Pending" in the conversation provider in High Level may show in either "Pending" or "Queued" in our dashboard. This is because there is no "Queued" status that can be displayed in High Level.