How to Use iMessage Group Chats with myCRMSIM

Important: iMessage group chat features require iMessage Gateway app version 0.9.51 or later.

• Create a new iMessage group from your contacts.
• View existing iMessage group chats reported by your Mac.
• Sync your Mac to refresh the group list.
• Follow group conversations from the myCRMSIM Dashboard.
• See which group member sent each message.
• Sync a group conversation to HighLevel.
• Reply to synced groups from HighLevel.
• Track whether group messages were sent successfully or failed.

• The iMessage Gateway app is version 0.9.51 or later.
• Your iPhone and Mac are signed in to iMessage.
• Your Mac is powered on and connected to the internet.
• Your Mac is unlocked when creating a new group.
• The iMessage Gateway app has Accessibility permission on your Mac.
• Your group members are preferably using iMessage.

1. Open the myCRMSIM Dashboard.
2. Go to Conversations.
3. Open Browse Groups.
4. Select iMessage.
5. Click New Group.
6. Select at least two contacts.
7. Enter a group name, if required.
8. Create the group.
9. Send the first message to start the conversation.

1. Open Conversations.
2. Go to Browse Groups.
3. Select iMessage.
4. Review the groups reported by your Mac.
5. Click Sync from Mac to refresh the group list.

1. Open the required group in the myCRMSIM Dashboard.
2. Turn on HighLevel Sync.
3. The group will be added to HighLevel as a contact.
4. The contact will be tagged as imessage-group.
5. Incoming group messages will appear in HighLevel.
6. Each message will show the name of the group member who sent it.
7. Replies sent from HighLevel will be delivered back to the group through your Mac.

• View groups synced from your Mac.
• Refresh the group list.
• Turn HighLevel Sync on or off.
• Follow group conversations.
• Reply to group messages from HighLevel.

Note: New groups are created from the myCRMSIM Dashboard. They cannot currently be created directly from HighLevel.

• Keep your Mac unlocked when creating a new group.
• Make sure the iMessage Gateway app has Accessibility permission.
• Group members should preferably be iMessage users.
• Groups containing non-iMessage members may fail to deliver.
• If your group contains SMS members, make sure Text Message Forwarding is enabled on your iPhone for your Mac.
• Voice notes are not currently supported in iMessage group chats.
• Your Mac must remain powered on, connected to the internet, and running the gateway app for reliable sending and receiving.

Check the following:

• Confirm that the iMessage Gateway app is version 0.9.51 or later.
• Confirm that your Mac is powered on and connected to the internet.
• Click Sync from Mac to refresh the group list.
• Confirm that the group has been active within the last 90 days.
• Confirm that your Mac is signed in to the correct iMessage account.

Check the following:

• Unlock your Mac.
• Open the Messages app on your Mac.
• Confirm that the iMessage account is active.
• Confirm that Accessibility permission is enabled for the gateway app.
• Check whether the group contains SMS members.
• If SMS members are included, enable Text Message Forwarding on your iPhone.

Check the following:

• Confirm that HighLevel Sync is enabled for the group.
• Confirm that the group has been added with the imessage-group tag.
• Confirm that your Mac and the gateway app are online.
• Refresh the iMessage Groups section in HighLevel.
• Send a new test message and check the conversation again.