iMessage Device Status Definitions

Your iMessage device can show three possible statuses:

1. Inactive

   • ❌ What it means: The device is not connected to the myCRMSIM system and is currently not operational for sending iMessages.

   • ⚠️ Action required: Ensure your Mac is powered on, connected to the internet, and the mySMSGateway iMessage app is running.
     
     

2. Active-S (Socket Connection)

   • ✅ What it means: This is the optimal status. Your device is connected via a socket connection, which allows the fastest and most reliable message delivery.

   • 🚀 Performance: Messages are sent instantly with minimal latency.
     
     

3. Active-H (HTTPS Connection)

   • ⚡ What it means: Your device has fallen back to an HTTPS connection. This is a slower but still functional mode.

   • ⏳ Performance: Expect a slight delay of 5 to 10 seconds in sending iMessages.

   • 🔄 System behaviour: The system will continue to attempt reconnecting to the preferred Active-S (socket) connection.

If your device is stuck in Active-H and not reverting to Active-S, follow these steps:

1. ❌ Force Quit the mySMSGateway iMessage App

   • On your Mac, open Activity Monitor or use Command + Option + Esc to force quit the app.
     
     

2. ↺ Restart the App

   • Relaunch the mySMSGateway iMessage app.

   • Wait a few seconds and check the status indicator.
     
     

3. ✅ Confirm Status Change

   • You should see the device status return to Active-S if the socket connection is restored.
     
     

• The system is designed to automatically try to re-establish the optimal Active-S connection.

• If the issue persists even after restarting the app, ensure your Mac has a stable internet connection and that there are no network firewalls or VPNs blocking the socket connection.