Missed Call Text Back Landline

🎯 Purpose:
To automatically send a follow-up SMS when someone calls your landline number (set up through LeadConnector or Toio) and doesn’t get through — since landlines can't use myCRMSIM SIMs for calling.

🧠 Background (Why This Matters)
If you're using a landline number for inbound/outbound calls (via LeadConnector/Toio), you can't use myCRMSIM for direct calling.

However, with this workflow, you can still automatically follow up missed calls with a text, giving you the same seamless experience and responsiveness.

🛠️ Prerequisites

✔️ Your landline number is set up with LeadConnector or Toio
✔️ You’re using the myCRMSIM workflow snapshot
✔️ You have access to workflows + triggers in your HighLevel account

✅ Step-by-Step Instructions

📌 Step 1: Configure the Workflow Trigger

Go to the Landline Missed Call Workflow in your account.

Find the Trigger Step and update the following:

• Call Direction: Incoming




• Call Status: Busy, Canceled, Voicemail, or No Answer

• Phone Number: Replace this with your landline number

  • ☝️ If you use multiple landline numbers, duplicate the trigger and enter each number individually.

📍 This ensures the automation only fires on missed calls from your specific landline(s).

🛠 Step 2: What the Workflow Does

Once triggered, the workflow:

1. ✍️ Adds a Note to the contact: “Missed call on landline.”

2. 👤 Assigns to a user (make sure to update this to your team member)

3. ⏱ Waits 30 seconds (brief pause before reply)

4. 📲 Sends SMS:

   “Hey, sorry I missed your call — I was tied up a moment ago. How can I help?”

5. ⏳ Waits 60 minutes to prevent repeat messages

💡 This 60-minute wait ensures if the caller tries again shortly after, they don’t get bombarded with repeated texts.

⚙️ Settings Recap

✔️ Trigger is based on missed calls from a specific number
✔️ Wait Timer (default = 60 min) prevents spammy follow-ups
✔️ SMS is simple and personalized — you can customize it further
✔️ Workflow allows re-entry — but only after the wait time has passed

📢 Final Notes

‣ This workflow is perfect for bridging the gap between landline calling and mobile SMS responsiveness
‣ You must manually input your landline number(s) in the workflow trigger
‣ Adjust the wait time if needed, based on how often people typically redial

🙌 Pro Tip
Test the workflow by calling your landline from a separate phone. Let it go to voicemail (or hang up), and make sure the SMS is sent only once during your test window.