How to Stop Outgoing Messages in Case of an Accidental Campaign

• A bulk or campaign message was sent by mistake
  
• Messages are still pending / queued in myCRMSIM
  
• Your device was turned off and queued messages are now sending quickly when the device has been turned on
• You want to prevent further messages from being delivered

IMPORTANT

Step-by-Step Procedure

1. Open the Android gateway phone
   
2. Log out from the gateway app
   
3. Turn OFF internet (Wi-Fi + Mobile Data)
   
4. Go to Settings → Apps → Gateway App
   
5. Tap:
   • Clear Cache
     
   • Clear Data
     
6. DO NOT reconnect the phone to the internet yet
   
   

1. Open myCRMSIM Dashboard on your browser
   
2. Go to Messages tab
   
3. Apply filters:
   • Status = Pending
     
   • Status = Queued
     
4. Select all pending and queued messages
   
5. Delete all of them
   
6. Confirm deletion
   

1. Verify that:
   • No new pending/queued messages are appearing
     
2. Pause or disable automations/campaigns in GHL
   
3. Ensure no workflows, triggers, or retries are sending new messages

⚠️ This step is critical. If GHL keeps sending messages, the queue will refill.

1. Once the dashboard shows:
   • ZERO Pending messages
     
   • ZERO Queued messages
     
2. Turn internet ON (Wi-Fi or Mobile Data) on the Android phone
   
3. Open or reinstall the gateway app
   
4. Scan the QR code to log in again
   
5. Wait for successful connection
   

• Monitor the Messages tab for a few minutes
  
• Confirm that:
  • No old messages are sent
    
  • Only new intentional messages are being delivered
    
• Resume normal operations
  
  

• Always test campaigns with 1–2 messages first
  
• Pause GHL workflows before large sends
  
• Avoid reconnecting the gateway while queues are uncleared