myCRMSIM RCS Installation and Setup
Step-by-Step Guide to Connect RCS to Your myCRMSIM Account
This SOP outlines how to connect and integrate an RCS-enabled Android device to your myCRMSIM account for use with HighLevel CRM.
Requirements
- Active myCRMSIM account
- Completed integration with HighLevel CRM
- Android smartphone with:
- Active RCS SIM card plan
- Google Messages installed
- RCS (Chat Features) enabled
💡 Once connected, RCS runs via a cloud connection. Your device needs to be kept on and connected to the internet at all times, and messages will continue to be sent and received via RCS (as long as the cloud session remains active).
Step 1: Connect myCRMSIM to HighLevel
1. Log in to your myCRMSIM dashboard.
2. Go to Integrations.
3. If not connected:
- Click Connect to your CRM.
- Log in to app.gohighlevel.com (not your white-label domain).
- Follow the prompts to authorize.
For Agency Plans:
- Click Connect Agency.
- Install under all locations.
- Enable Automatic installation for future locations.
For Starter / $97 Plan:
- Connect sub-accounts individually.
- Repeat integration for each location.
- ✅ Once complete, you will see Integration Successful
Step 2: Connect Sub-Accounts
- Go to Sub-Account SIMs.
- Click Connect Locations.
- Toggle ON the sub-accounts you want to enable.
- Click Confirm.
Starter plan users must connect individually.
Step 3: Add an RCS Device
- Navigate to Devices > RCS Devices.
- Click Add Device.
- A QR Code will appear on your screen.
Step 4: Link RCS via QR Code (Android Only)
- Open Google Messages.
- Tap your Profile Icon / Google Message ID.
- Select Device Pairing.
- Tap QR Code Scanner.
- Scan the QR code displayed on your myCRMSIM dashboard.
Wait for setup confirmation.
✅ Your RCS device is now connected and running via cloud.
Step 5: Name and Assign the RCS Device
- In RCS Devices, locate your newly added device.
- Click Edit and assign a descriptive name (e.g., Sales RCS Android).
- Click Save.
- Go to Sub-Account SIMs.
- Under the RCS Column, select and attach your connected device.
- In Messaging Preference, choose:
This ensures all messages are routed via RCS.
Step 6: Configure RCS in HighLevel
- Log in to your HighLevel sub-account.
- Go to:
- Settings > Phone Numbers > Additional Settings
3. Under Telephony Provider, select:
This enables RCS messaging inside workflows and manual messages.
Step 7: Sending Messages & Automations
Manual Messages
- Send RCS messages directly from contact conversations inside HighLevel.
- Use the standard SMS provider (RCS will route automatically if configured as RCS Only).
- Use normal HighLevel SMS Actions.
- RCS messages will send automatically if enabled.
myCRMSIM handles the delivery layer.
Step 8: Test the Connection
- Go to Contacts in your HighLevel sub-account.
- Send a test message to an RCS-enabled Android number.
- Confirm:
- ✅ Message shows as RCS (chat features enabled)
- ✅ Message is delivered successfully
- ✅ Reply is received in both mobile and HighLevel
If both sending and receiving work correctly, setup is complete 🎉
🎯 Best Practices
- Keep RCS (Chat Features) enabled in Google Messages.
- Ensure your Android device maintains stable internet connection.
- Avoid bulk spam messaging.
- Monitor device status inside myCRMSIM dashboard.
- Regularly check connection health.
🚀 Setup Complete