How to Search, Filter & Download Messages in myCRMSIM

1. From the Dashboard, click on Messages in the left-hand menu.
   

🧰 Step 2: Use Filtering Options

• Keyword Search
• You can perform a keyword search across all messages.
  1. Enter any text (e.g., "lume") in the search bar at the top.
  2. Results will display any messages containing that keyword.

• Message Status
  Filter by:
  • Sent
    
  • Queued
    
  • Delivered
    
  • Replies
    
  • Pending
    
  • Failed
    
  • Scheduled
    
• Message Type
  Choose from:
  • SMS
    
  • MMS
    
  • iMessage
    
  • WhatsApp
    
• Sub-Account
  If using multiple sub-accounts, select the relevant one.
  
• Mobile Number
  Enter a mobile number to view messages sent to or from that number.
  
• Date Range
  Choose a custom start and end date to display messages within a specific timeframe.

📥 Step 3: Select and Download Messages

1. Click the checkboxes next to the messages you want to download.
   Or use Select All to choose all messages in the list.
   
2. Once selected, a toolbar will appear at the bottom with options to:
   • Retry Messages
     
   • Delete
     
   • Remove from Schedule
     
   • Download
     
3. Click on Download.
   
4. After processing, a CSV file will be generated for download.
   
5. Save the file to your computer or cloud drive.

✅ Summary

• 🔍 Search by keyword
  
• 🗂 Filter by status, type, sub-account, number, and date
  
• 📁 Download messages as a CSV file
  
• 🧹 Manage messages with retry/delete/schedule removal options