SMS Installation & Setup

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⚠️ Note:
If a device is being used for myCRMSIM SMS, it cannot be used simultaneously for myCRMSIM RCS. Both services cannot run on the same device at the same time.

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Guide for users step-by-step in integrating their HighLevel account with MyCRMSIM for SMS messaging services.

• An active MyCRMSIM account.

• Access to your HighLevel agency or sub-account.

• You must be logged in to the main HighLevel app (not your white-label domain).

• Visit MyCRMSIM dashboard and log in.

• You'll land on the main page (it may look empty if no messages exist yet).

1. Navigate to the Integrations tab.

2. Click "Connect with Agency" or "Connect with Your Account".

   • If reconnecting, click "Reconnect" instead.

3. You will be redirected to the HighLevel Marketplace App.

4. Important: Ensure you're logged into app.gohighlevel.com, not just your white-label domain.

1. On the HighLevel Marketplace App page, click Next.

2. If you're an agency user:

   • Select Connect Agency.

   • Choose Install under all locations.

   • Enable automatic installation for future locations.

3. If you're on the $97 plan (3 sub-accounts):

   • Connect sub-accounts individually.

   • Repeat this integration process for each sub-account.

• Choose all conversation providers when prompted (recommended).

• These include:

  • Android SMS

  • WhatsApp

  • iMessage

• All providers are white-labeled under "My SMS Gateway App" — clients will not see MyCRMSIM branding.

1. Go to the SIMs section in your MyCRMSIM dashboard.

2. Click Connect Locations.

3. Toggle on the sub-account(s) you wish to connect.

4. Confirm with "Yes".

5. Your selected sub-account(s) will now appear as connected.

⚠️ Toggling a sub-account on does not change or override anything in your HighLevel account.

1. Log into the connected sub-account in HighLevel.

2. Go to Settings > Phone Numbers > Additional Settings.

3. Under Custom Provider, change from "LeadConnector" or "Twilio" to:

   • SMS WhatsApp iMessage Gateway – if using Android SMS or a combination of services.

   • iMessage Gateway – if using only iMessage.

4. Click Save.

You have now:

• Integrated your agency/sub-account with MyCRMSIM.

• Connected your desired locations.

• Set up your custom provider.

Next Step → Set up your Android or iPhone device for sending/receiving messages.

This guide walks you through installing and setting up the myCRMSIM Android app so you can send and receive SMS messages through your connected CRM.

✅ Prerequisites
Before starting, ensure:

• Your HighLevel account is already connected to the myCRMSIM dashboard
• Your sub-account has been added
• You have access to your Android device
  

🧩 Step 1: Disable Play Protect (IMPORTANT)

⚠️ This is critical — the app may NOT install or function correctly if Play Protect is enabled.

Steps:

1. Open Google Play Store
2. Tap your profile icon (top right)
3. Go to Play Protect
4. Turn OFF all Play Protect settings
   

📌 Always keep this OFF when installing or updating the app


🌐 Step 2: Download the App (APK File)

1. Open Chrome on your Android device
2. Enter the following URL: https://get.mysmsgateway.app
3. Download the APK file

📌 If prompted, allow downloads from your browser

📂 Step 3: Install the App

1. Open the downloaded file
   • If it doesn’t pop up:
     • Go to Files > Downloads
2. Tap the APK file
3. Tap Install

📲 Step 4: Open the App & Create Shortcut

1. Swipe up to view apps
2. Find the installed app
3. (Optional) Long press → Drag to home screen
   

🔐 Step 5: Allow ALL Permissions

⚠️ This step is essential for the app to work properly.

When opening the app:

• Tap Allow for ALL permission requests:
  
  
  
  • SMS
  • Phone
  • Call logs
  • Contacts
  • Background activity
    

📌 The app MUST be allowed to run in the background at all times


⚙️ Step 6: Enable Required Settings

6.1 Allow Restricted Settings

1. Go to Settings
2. Tap Apps
3. Find the myCRMSIM app
4. Tap the 3 dots (top right)
5. Select Allow Restricted Settings

6.2 Disable App Pausing

1. In app settings:
2. Turn OFF:
   • Pause app activity if unused

📌 This ensures the app stays active and continues sending messages

🔄 Step 7: Log In via QR Code

1. Open the app
2. Select Login with QR Code
3. Scan the QR code from your myCRMSIM dashboard

🔗 Step 8: Connect Device in Dashboard

1. Go to Devices > Android Devices
2. Click Add New Device
3. Once connected:
   • Name your device
   • Save
4. Assign the device to your Sub Account
   

📌 Also ensure:

• SMS is selected in Message Routing

💬 Step 9: Set App as Default SMS App

⚠️ VERY IMPORTANT

1. Go to phone Settings
2. Find Default Apps
3. Set myCRMSIM app as:
   • Default SMS app

📌 This prevents issues with Google Messages (RCS conflicts)

📶 Step 10: Final App Settings

Inside the app, ensure:

• ✅ Keep Alive in Background = ON
  


• ✅ Sync Received = ON
  

📌 If using Dual SIM:

• Select the correct SIM for sending messages
  

🧪 Step 11: Test Messaging

1. Send a test message from your CRM
2. Confirm:
   • Message sends successfully ✅
   • Reply is received ✅
     

🔍 Troubleshooting

If messages are NOT sending:

Check the following:

• ❌ Play Protect is ON → Turn OFF
• ❌ Permissions missing → Allow ALL
• ❌ App paused → Disable pause setting
• ❌ Not default SMS app → Set it
• ❌ Device not assigned → Check dashboard
• ❌ No routing selected → Enable SMS routing

📊 Dashboard Monitoring

In your dashboard, check:

• Device status (Active)
• Battery level
• Connection (Wi-Fi/Mobile)
• Permissions status
• Last ping

📌 Any errors here may indicate setup issues

💡 Pro Tips

• Always keep the app running in the background
• Do NOT close or optimise the app
• Use the app for ALL messaging (not your native SMS app)
• For automation, install the Missed Call Text Back workflow from the support centre
  

We also recommend that you install our snapshot on any subaccount to ensure that you have Stop on response DND working to stay compliant as well as utilising other features we have made for myCRMSIM to operate efficiently

Related Articles

• What are the phone specifications?
• Troubleshooting
• myCRMSIM Snapshot
• How to add a landline for calling
• Before you get started
• Remote Access to Android Phones
• What features do and do not work in HL?
• Error Codes
• Device Details
• Is myCRMSIM easy to set up?
• Do you have a free trial?
• Are eSims compatible?
• Can I use myCRMSIM for Cold SMS Outreach?
• Adding Multiple SIMS