Installation & Setup

Setting up your myCRMSIM Account is very simple please see our video overview and step by step guide below:

#NOTE: If you are not on an Agency plan you will only be able to add your sub-accounts one at a time. Please follow the same steps but just select a single sub-account instead of Agency at the integration with High Level.

• Create your myCRMSIM Account after purchase and login
• Click on "Integration", connect to your Agency account in HL and import all sub-accounts
• #Note you must be logged into your Agency Admin at app.gohighlevel.com account to be able to connect, not just your White Label url.

Integrate myCRMSIM with your HL Agency Account

• Go into Sub-account SIM and Toggle on the accounts that you wish to use and click Connect and go Back to List
• 
  
• You will only be allowed to connect as many accounts as your plan allows

Toggle on accounts you wish to connect to myCRMSIM

Go into the Phone settings in HL and update the custom provider to set myCRMSIM as the default

Update the sub account Custom phone provider to myCRMSIM in HL

• Install the myCRMSIM app on your phone by typing get.mysmsgateway.app into your phone Chrome browser
• You must Allow ALL permissions including to run in background
• We recommend to NOT set app to default for SMS provider
• We recommend to turn off RCS
• Click on Add device & sign in on phone using the QR Code in popup
• Click the red play button to start the app operating
• Click on the Device Name in the dashboard to update the name to match your sub account it is for, this will make it easier to find when attaching to a Sub account. *Note if the device details are updated already this does not need to be done
  
  #Please note the app is gray labelled now and will not show the myCRMSIM Brand and more

Install app, allow all permissions and then press play to start app

click on Add Device & sign in with QR code on dashboard & Scan the QR code to sign in on the mobile app

Update the device name in the dashboard

Select the sim card for the sub-account and save

We also recommend that you install our snapshot on any subaccount to ensure that you have Stop on response DND working to stay compliant as well as utilising other features we have made for myCRMSIM to operate efficiently

Related Articles

• What are the phone specifications?
• Troubleshooting
• myCRMSIM Snapshot
• How to add a landline for calling
• Before you get started
• Remote Access to Android Phones
• What features do and do not work in HL?
• Error Codes
• Device Details
• Is myCRMSIM easy to set up?
• Do you have a free trial?
• Are eSims compatible?
• Can I use myCRMSIM for Cold SMS Outreach?
• Adding Multiple SIMS