Getting Started with myCRMSIM and Database Reactivations

If you're planning to run a Database Reactivation (DBR) campaign, it's essential that you follow this step-by-step guide closely. Skipping or rushing through these steps can lead to poor deliverability and may result in your SIM cards getting flagged or blocked by carriers.

This SOP outlines exactly what you need to do—from selecting the right plan and hardware, to warming up your SIMs, writing compliant messages, and setting up automated workflows.

✅ Follow each step carefully.
📚 Review all linked resources.
🛡️ Protect your SIMs and maximise your delivery rates.

Let’s get started the right way. 👇

Choose the right messaging service based on your specific needs:

• SMS: Ideal for broad outreach with simple setup.

• iMessage: Great for Apple users needing advanced messaging.

• WhatsApp: Best for users looking to use a popular, global messaging app.

Resources:

• Comparison - Unlimited SMS Explained

• SMS Plans

• iMessage Plans

• WhatsApp Plans

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Depending on your chosen plan, you'll need the right hardware:

• SMS: Android phone only

• WhatsApp: Android or iPhone

• iMessage: iPhone and Mac

Resources:

• Phone Specifications

• iMessage Specifications

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Pick a SIM plan that supports your goals. We’ve compiled user-recommended providers:

Resource:

• Recommended SIM Providers

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Set up your device(s) following our install guides:

• SMS Installation Guide

• iMessage Installation Guide

• WhatsApp Installation Guide
  
  

⚠️ Important: If using Android for SMS, please turn off RCS to avoid message issues.  How to Disable RCS

If issues arise please check our trouble shooting:

• SMS Troubleshooting

• iMessage Troubleshooting

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Start slow with conversational messaging to build a healthy sending reputation.

Resource:

• SIM Warm-Up Guide

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Ensure all your contacts are:

• Valid mobile numbers

• Cleanly formatted (e.g., capitalised names)
  
  

Resource:

• Number Validation

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Install the myCRMSIM snapshot to enable workflows like drip campaigns, voicemail drops, AI-customised messaging, and more.

Resources:

• Snapshot Overview

• Drip Campaign Template

• Voicemail Drop Setup

• Add a Landline

• Verify Caller ID

• Advanced AI Messaging

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Follow best practices for message content:

• ❌ No links in the first message

• ❌ No "STOP to opt out" text

• ☑️ Ask permission in a natural, human tone

• ✏️ Use varied message content to avoid spam filters

Resources:

• myCRMSIM Snapshot

• Unsubscribe Handling

• Create Conversational SMS

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If you're using myCRMBOT:

• Install the chatbot and relevant snapshot

• Review and test response delays (15–30 seconds is optimal to avoid getting flagged for to fast responses)

Resources:

• myCRMBOT Setup

• myCRMBOT Snapshot

• Done-for-You Prompts

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Publish and test your workflows by pushing test contacts.

Start slow: 1 message every 5–7 minutes, then increase gradually.

• Max rates:

• SMS & WhatsApp: 1 msg/minute

• iMessage: Max 50 contacts/day

Resource:

• Unlimited SMS Info

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To expand your operation:

• Add more SIMs using our Multi-SIM method

• Easily add volume SMS or team members to one account

Resources:

• Add Multiple SIMs for SMS

• Using 1 SIM Across Sub-Accounts

• Multi-SIM reply Override

• Add Multiple Devices for iMessage - COMING SOON

• Add Multiple Devices for WhatsApp - COMING SOON
  

You're now ready to go! 👍🏻

For further help, visit our Support Centre, book a call or join us for our weekly open office hours.

Let’s grow your messaging reach together! 🚀